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General Terms and Conditions (AGB)

1. scope of application
1.1 These General Terms and Conditions (GTC) apply to all contracts that consumers or entrepreneurs (§ 13, § 14 BGB) conclude with Zum Ziegenbauer GbR, Manfred und Sabine Zallinger, Vorrathing 19, 84567 Erlbach (hereinafter „Lama-Oase“, „we“ or „us“) via our website or on site. This applies in particular to animal-assisted experiences (e.g. llama walks, camel encounters, donkey walks, group events, coaching) and the purchase of goods (e.g. vouchers, llama wool products, gift items).
1.2 Deviating, conflicting or supplementary general terms and conditions of the customer shall not become part of the contract unless we have expressly agreed to their validity in writing.

2nd contract partner
The contract is concluded with
To the goat farmer GbR
Manfred and Sabine Zallinger
Vorrathing 19
84567 Erlbach
E-mail: info@lama-oase.de

3. offers and conclusion of contract
3.1 The presentation of our services and products on the website does not constitute a legally binding offer, but a non-binding invitation to the customer to submit an offer.
3.2 The customer can select experiences and goods via the online booking or shop system and place them in the shopping basket. The customer can change and view the data at any time before submitting the booking/order.
3.3 By clicking on the button „Book with obligation to pay“ or „Order with obligation to pay“, the customer submits a binding offer to conclude a contract.
3.4 Immediately after sending the order, the customer will receive an automated email confirming receipt of the booking/order. This confirmation of receipt does not constitute acceptance of the offer unless this is expressly stated. The contract is concluded when we expressly accept the booking/order or provide the service or dispatch the goods.

4 Prices, shipping costs and terms of payment
4.1 All prices stated on the website are total prices in euros and include statutory VAT. Shipping costs may be added, which are shown separately in the order process.
4.2 The available payment methods (e.g. prepayment/bank transfer, PayPal, credit card, instant bank transfer, payment service provider) are displayed to the customer during the ordering process.
4.3 Unless otherwise agreed, the invoice amount is due immediately. In the event of late payment, we shall be entitled to charge statutory default interest.
4.4 A deposit may be required for on-site events; this will be indicated in the respective offer description.

5. conditions of participation for experiences
5.1 Participation in our experiences (e.g. llama walks, camel encounters, donkey walks, yoga with llamas, coaching) is at your own risk. The instructions of our staff must be followed for safety and animal welfare reasons.
5.2 Requirements such as minimum age, physical suitability, clothing/shoes and maximum group sizes can be found in the respective offer description or will be communicated on site. We reserve the right to exclude persons from participation who do not fulfil these requirements or do not comply with our safety instructions. In this case, there is no entitlement to a refund of the event price.
5.3 Animals are living beings with their own behaviour. We pay careful attention to the welfare of our animals and the safety of our guests. Nevertheless, unforeseeable situations (e.g. an animal becoming frightened) cannot be completely ruled out. The customer must behave with appropriate caution.
5.4 We reserve the right to postpone or cancel events for good cause, e.g. in the event of bad weather, illness of animals or staff absence. In this case, we will offer the customer an alternative date or refund any payments already made. Further claims, in particular compensation for travelling or accommodation costs, shall only exist in accordance with Section 13 of these GTC.

6. cancellation and rebooking by customers (experiences)
6.1 Unless otherwise stipulated in the respective offer description, the following cancellation conditions apply to experiences.
[Cancellation up to 14 calendar days before the agreed date: free of charge

7. dispatch and delivery of goods
7.1 The delivery of goods (e.g. blankets, cushions, gift items) is made to the delivery address specified by the customer within the delivery areas specified in the shop.
7.2 The applicable shipping costs and delivery times can be found in the shipping & payment conditions in the shop and in the ordering process.
7.3 If delivery is not possible for reasons for which the customer is responsible (e.g. incorrect delivery address, failure to collect from the parcel shop), the customer shall bear the additional costs incurred as a result.

8. vouchers
8.1 Vouchers can be redeemed for the services specified in the description within the specified period of validity. Statutory limitation periods remain unaffected.
8.2 A cash payment of the voucher value is excluded unless there is a legal obligation to do so.
8.3 We accept no liability for the loss or theft of a voucher.

9. cancellation policy for consumers

Consumers within the meaning of Section 13 of the German Civil Code (BGB) have a statutory right of cancellation for contracts concluded outside of business premises and for distance selling contracts. The following instruction is a general model and may have to be replaced by a legally verified version.

Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date.
- in the case of a sales contract: on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
- in the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately: on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
- in the case of a contract for the delivery of goods in several partial shipments or pieces: on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.

To exercise the right to cancel, you must inform us (Zum Ziegenbauer GbR, Manfred und Sabine Zallinger, Vorrathing 19, 84567 Erlbach, E-Mail: info@lama-oase.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods, unless otherwise agreed.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion or premature expiry of the right of cancellation
The right of cancellation does not exist or expires prematurely for contracts
[for the provision of services in connection with leisure activities, if the contract provides for a specific date or period for the provision (Section 312g (2) No. 9 BGB), e.g. firmly booked llama hikes or events;

10. shipping & payment conditions (summary)
10.1 Current information on shipping methods, shipping costs, delivery areas and delivery times can be found in the „Shipping & Payment“ section of the shop and directly in the ordering process.
10.2 The available payment methods and any special features (e.g. payment processing via payment service providers, security information) are described on the website. We reserve the right to exclude individual payment methods in individual cases.

11. data protection
Personal data is processed in accordance with our privacy policy, which is available on our website. This is not part of these GTC, but provides information on the type, scope and purposes of data processing.

12. online dispute resolution and consumer arbitration
The European Commission provides a platform for online dispute resolution (OS), which can be accessed at https://ec.europa.eu/consumers/odr. You can find our e-mail address in the legal notice.
We are neither obliged nor generally willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. liability
13.1 We shall be liable without limitation for damages resulting from injury to life, body or health which are based on an intentional or negligent breach of duty by us, our legal representatives or vicarious agents, as well as for damages caused by intent or gross negligence.
13.2 In the event of a slightly negligent breach of material contractual obligations (cardinal obligations), our liability shall be limited to the foreseeable damage typical of the contract. Cardinal obligations are obligations whose fulfilment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely.
13.3 Our liability is otherwise excluded. Mandatory statutory provisions, in particular the Product Liability Act, shall remain unaffected.

14. final provisions
14.1 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. This choice of law shall only apply to consumers insofar as it does not deprive them of the protection of mandatory provisions of the law of the country in which the consumer has his habitual residence.
14.2 Should individual provisions of these GTC be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the valid provision that comes closest to the economic purpose of the invalid provision shall be deemed to have been agreed.

Status: 12/2025